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At Piedmont Triad Insurance, we exceed expectations.
A culture of doing the right things.
Home » About Our Agency » Amazing Feedback
Anyone can promise great service, but not everyone can deliver it. At Piedmont Triad Insurance, we’ve built a culture around doing the right things. But don’t just take our word for it. Read these client testimonials to see exactly what we mean.
“Holiday is very accessible. Good communication skills as well. ”
James K.Customer since 2015
“Best Insurance Co out there! Barry is friendly and very informative and has answered my million questions to satisfaction. They have insured my business for 5 years now and I wouldn’t choose anyone else. ”
Tonia G.Customer since 2019
“Cameron has always responded to my questions. Adding a vehicle or deleting one is very easy. I've never had a claim so I can't comment on response time to a claim. Like every one else I wish the rates would drop for senior citizens who don't drive a lot anymore.”
Donna M.Customer since 2013
“You were johnny on the spot when my car was pummeled with hail ! Jim, Sandy and Sam provided exceptional service. ”
Rose C.Customer since 2022
“Our agent Lisa, has always been so helpful to us. She put our needs first and has guided us when we had an issue that we didn't understand. We refer her frequently because of how helpful she has always been to us.”
AnonymousCustomer since 2018
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Brandon A.Customer since 2021
“Responsive and honest.”
Thomas B.Customer since 2024
“So far so good.”
Carl H.Customer since 2024
“My agent,Ms Meredith has always quick, thorough and responsive to requests, problems or concerns i ve had since being a happy client. If she s unavailable tgere s always a clear message of who to contact if time is an issue. They are all patient and Courteous!”
Cynthia H.Customer since 2022
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Clark M.Customer since 2015
“Barry is very helpful. ”
Richard W.Customer since 2022
“Meredith always comes through for us. She is efficient, prompt, and knowledgeable, and courteous!”
Paula T.Customer since 2020
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Joshua S.Customer since 1998
“Barry is great to deal with, responds quickly, and incredibly knowledgeable.”
Zach S.Customer since 2024
“No expensive commercials which reduces my rate. Very friendly. Came through without issue when I needed them.”
Timothy M.Customer since 2015
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Ruby P.Customer since 2022
“So far I haven’t had any complaints. Hope it stays like that”
Elke W.Customer since 2018
“Agent always professional and get back promptly!!”
Landon D.Customer since 2023
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Vivian T.Customer since 2018
“The agent is helpful and the price is in line with other insurances”
Foster J.Customer since 2012
“I have always received prompt response to all my communications. Any questions i have are responded to in an understandable way. My agent has made me aware of any changes I can make to my insurance plans that will save me money or give me better coverage. With Cameron Ins. Services taking care of my coverage I feel very comfortable with my plans. ”
Dianne C.Customer since 2018
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Vikki T.Customer since 2021
“I would be happy to refer Barnett-Smith to anyone that asks. Unfortunately I don't have many people ask me about my insurance, so I don't just randomly bring it up. ”
Gary S.Customer since 2018
“Very professional, dependable and there when you need them!!”
Susie Y.Customer since 2021
“We have used your services for the past 22 years and have always been happy with Sarah”
Donald R.Customer since 2015
“YOU have been good for us and have recommended you to 3 other people that has been looking for insurance . ”
Hayden G.Customer since 2023
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Clinton L.Customer since 2023
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Sharon C.Customer since 2015
“After numerous attempts with other agencies, Barry Z was able to get me and my business the policies I needed in a timely manner. He is extremely knowledgeable pertaining to the construction and renovation space. I would recommend him and his team to anyone wanting to limit risk. ”
DJ C.Customer since 2025
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Dawn M.Customer since 2023
“Heidi has always been attentive to our needs, informative, professional, and quick to respond. When I have insurance needs, I think of her first. Thank You!”
Frederic C.Customer since 2018
“Have to but one thing-Sarah Heitz.Period.”
Vincent P.Customer since 2015
“Reliable, knowledgeable and courteous ”
Frank V.Customer since 2010
“Informative service ”
Mike N.Customer since 2024
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Timothy S.Customer since 2019
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Anita C.Customer since 2017
“Prices are reasonable, agents are friendly and helpful, and claims are handled with professionalism.”
Chris F.Customer since 2012
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Cicard O.Customer since 2025
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Bill P.Customer since 2020
“I have shopped around for the last couple of years and find that I get the best price on insurance here for the amount of coverage that i have. Being a senior citizen, the discounts are great! I have told several people to try Piedmont Triad Insurance. Brian is a great person and always available for any of my insurance needs. Thank you so much.”
Pat S.Customer since 2024
“Friendly people, quick to respond and good prices.”
Carol T.Customer since 2015
“I've only had good experiences with Barnett/Smith. Always helpful, always professional. What's not to love? :)”
Mark B.Customer since 2005
“I have been with Barnett Smith for a number of years. They have been so very helpful when I needed them to make a claim or just asking a question. I feel like they are sort of like family, because I am treated like family. I would recommend them for any insurance needs.”
Arland W.Customer since 2017
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Carol H.Customer since 2022
“Great company stands behind you makes you feel comfortable about your company”
Danny B.Customer since 2016
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Jillian H.Customer since 2014
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Humberto A.Customer since 2017
“never had a problem with them in over 20 yrs, think they are great, esp Jenny ”
Frank F.Customer since 2015
“Very professional-”
Archie G.Customer since 2014
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Michael D.Customer since 2022
“I’ve used you for over 20 years and it’s been a good experience ”
Dan E.Customer since 2015
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Karen S.Customer since 2014
“We have ben with Erie for years. Their premiums are competitive. The service is great. Jennifer looks for opportunities to reduce our bills without compromising coverage.”
AnonymousCustomer since 2015
“Korie was really helpful in placing new and less expensive policies for me. She's quite responsive to my questions and communications, inc. claim-related ones. ”
John W.Customer since 2024
“No hassle claims, very nice and polite and very helpful people to talk to and work with. We would definitely recommend you. ”
Tom S.Customer since 2019
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Ernest S.Customer since 2001
“You are always very helpful and friendly. Knowledgeable too!”
Margaret M.Customer since 1999
“Because ya'll have us covered and it don't cost an arm and a leg! Thank You!”
Donald E.Customer since 2014
“Very helpful and professional staff”
Jerry C.Customer since 2023
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Lateasha S.Customer since 2018
“They are very helpful in getting you the best price and company that fits your insurance needs and always available to help with anything ”
Brian T.Customer since 2013
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Allen W.Customer since 2014
“Amy is a true professional and will do anything to help with your insurance needs”
Michael T.Customer since 2020
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Thomas P.Customer since 2013
“Great service ”
DEBBIE J.Customer since 2016
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Beverly Q.Customer since 2016
“Very helpful ”
Adam F.Customer since 2009
“Personalized service and great rates!”
Mark H.Customer since 2024
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Kerry B.Customer since 2023
“The best customer service. They do a great job of communicating about any insurance issues.”
Richard M.Customer since 1998
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Bill H.Customer since 2015
“Simply the best!”
Ronald B.Customer since 2016
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Demetria H.Customer since 2024
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Jeremy D.Customer since 2018
“It is great to be able to either stop by, or call in with questions. Everyone there is always easy and enjoyable to speak with.”
Richard W.Customer since 2017
“Great customer service 😀”
Debra V.Customer since 2018
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William E.Customer since 2024
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AnonymousCustomer since 2023
“Amy Timmons is the reason I am with PTI Agency to many to list about her. Amy knows what our needs are at PTI Agency best Insurance Agency I have ever been with.”
Samuel K.Customer since 2016
“always able to help when needed with my auto insurance, and ive went through this company for over 10 years”
Ty T.Customer since 2012
“It would be a 10+ except I really need to get my home and auto insurance costs down somehow. Nevertheless, BS is always very responsive to any of my questions.”
Lynn K.Customer since 1998
“Maia is very helpful and quick to respond to any questions or concerns I have.”
Jon B.Customer since 2014
“Jennifer, Lisa and team provide fast, friendly service. They are always looking out for their customer's best interest. RDU Insurance is a great team to work with for all insurance needs. ”
AnonymousCustomer since 2015
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Lonnie C.Customer since 1998
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Betis M.Customer since 2003
“Always returns calls. Excellent buisness management. Painless payments set up automatically. Communication Top Notch ”
Helen O.Customer since 2024
“Jennifer is always quick to respond. She has a strong customer attitude and I recommend her highly”
Barbara K.Customer since 2018
“IF YOU DONT KNOW IT BY NOW, YOU GUYS ARE GREAT!!!!”
Ralph D.Customer since 2015
“Sandy Gilchrist is the best and always helpful with all my insurance.”
Elizabeth N.Customer since 2014
“Appreciate Bob and Lyle sharing their home/car knowledge and experience and their willingness to research questions and respond in a timely manner. Thank you for your terrific help with home and car insurance.”
Barbara L.Customer since 2007
“Excellent service all the time! Does her job with a smile and you can hear it in the her voice she is happy to serve you. She makes you feel like you are special (priority)! Very professional…….. Thank you Ms.Sarah ”
Cynthia W.Customer since 2014
“Excellent service ”
Syed A.Customer since 2021
“All dealings have been handled very professionally. ”
Larry W.Customer since 2014
“Very Helpful and quick response to questions. ”
Trevor G.Customer since 2014
“Everyone in the JWV office has always been responsive, friendly and helpful!”
Stephen L.Customer since 2002
“Angie Tilley is the best agent and I appreciate the reminder emails when I am due for renewal and payment!!!”
Johnny M.Customer since 2019
“My Agent was wonderful, helpful and thoughtful”
Jason K.Customer since 2024
“Easy to work with - Affordable ”
William B.Customer since 2021
“I’ve been with RDU Insurance for 30 years or more and have been very satisfied with the professionalism and the great customer service for all my automobile and homeowners needs. I would highly recommend the insurance company to family and friends where they take care of their clients And go above and beyond.”
Ann P.Customer since 2015
“Very customer oriented, always trying to make insurance purchase and claims as hassle free as possible.”
Dennis E.Customer since 2024
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Ted G.Customer since 2018
“working with Emmalea Hicks is a pleasure to work with .”
Gary B.Customer since 2023
“Love having such personable staff help me with all of my insurance needs. Van is the best!”
AnonymousCustomer since 2009
“They Are Very Experienced.”
Janet O.Customer since 2024
“Brian Barnes was very helpful with getting us insured during our relocation from NY. He was quick to answer any questions we had and made switching over our insurance a breeze!”
AnonymousCustomer since 2024
“Awesome to work with ”
Byron R.Customer since 2019
“Best customer service. Friendly staff. Always ready to help!!”
Jennifer C.Customer since 1998
“Great experience from my local rep Lisa therefore I feel very good about your company as a whole. Huge shoutout to Lisa B. Holly Springs NC. ”
AnonymousCustomer since 2022
“timely appraisal - quick follow up”
Gary M.Customer since 2023
“Been with them for years always on top of things”
Tunisia W.Customer since 2010
“I love the friendly service I get when I have to go into the office and I love the 1 year policy plan. The rates are good”
Eva W.Customer since 2023
“Sarah is always super helpful whenever I call. Great service. ”
Andrew M.Customer since 2018
“You all are always there when I have a question or need help. I couldn't ask for better service. ”
Marilyn R.Customer since 2018
“Great service tailored to customers needs.”
Rebecca B.Customer since 2018
“Super efficient service from Barnett-Smith! Bob is so friendly and knowledgeable about home and auto insurance! I appreciate Bob and the team!”
Lisa M.Customer since 2023
“Great customer service.”
Carolyn C.Customer since 2016
“My Agent has been so Thorough!!! Thanks Holly!!’”
Muriel I.Customer since 2024
“Always trying to save customers money. Customer service is outstanding. If you have a claim they stand behind you 100%”
Catherine E.Customer since 2015
“I have had good experiences with RDU Insurance. The name has changed from the past but still get the GREAT service and pricing. Thanks, Jennifer, for help me out over the years, I fortunately over the years only have had a roof claim, The claim agent came out quickly and worked with my contractor for a fair resolution. Jeff Wake Forest NC ”
Jeffrey G.Customer since 2015
“Attentive service and quick turn around on requests. ”
Sandra C.Customer since 2016
“I've had nothing but great service from Leigh! ”
Melissa G.Customer since 2021
“GOOD SERVICE , FAITR RATES ON INSURANCE, NICE AND PLEASANT EMPLOYEES. ”
Howard S.Customer since 2015
“Jennifer has always been patient with me and explains everything I need to know about my policies.”
Joan B.Customer since 2015
“Emma is very responsive, and easy to work with. She makes me feel like I'm a valued client.”
Scott W.Customer since 2014
“Fast accurate service!!”
Walter B.Customer since 2013
“Rates are good, customer service is great, have had a great experience over multiple years and multiple policies.”
AnonymousCustomer since 2015
“Great service by all concerned. Contact with my agent Meredith is always handled quickly and professionally yet with that touch of personal contact. I would highly recommend her and your business. Thanks, Chuck Ott ”
Chuck O.Customer since 2019
“Accessibility; knowledgeable; efficient; personable ”
Stephen R.Customer since 2023
“They have always answered the phone and helped me when I had a question ”
Tony L.Customer since 2017
“I have been with Erie Insurance for many years and the teams has also been willing to help me with all my questions.”
AnonymousCustomer since 2015
“You are always there when I need you. That's what I need!!”
John T.Customer since 2015
“I have worked with this insurance company for nearly 30 years. They have always provided great customer service and incredible insurance rates from day one! There is no need to look elsewhere... this insurance company goes above and beyond like none other! MT”
Maria T.Customer since 2015
“Great Customer Service ”
Carl L.Customer since 2017
“RDU insurance and all the staff there are amazing. Everyone is very friendly and extremely helpful. ”
Matthew L.Customer since 2015
“I’ve only had good experiences with your office. ”
Kelly C.Customer since 2015
“Everything has been going smoothly. ”
Michael W.Customer since 2023
“I have been working with Sara Heights for the last 30 years. She is very professional and she treats each customer like family. She gets to know her clients and our needs wherever she works. My business will be there as well. Great choice in hiring her simply put that’s why People won’t try. It has my business. ”
Yvonne S.Customer since 2015
“I have been very pleased with this insurance company and their attention to my concerns and needs”
Bonnie P.Customer since 2017
“When our homeowners got canceled you found us a new policy comparible to what we had. Easy, no problem. Everything was done over the phone. Thanks again, Meredith!”
Eddie B.Customer since 2024
“Good service, communication and the agency is helpful”
Joel R.Customer since 2018
“Wonderful working with Angie”
Roger F.Customer since 2010
“Jennifer always goes the extra mile helping to make sure we are receiving the best coverage at a fair price”
James W.Customer since 2015
“Always professional when I have spoke or had to deal with issues concerning my cars”
Jonathan H.Customer since 2017
“VERY SATISFIED HOW EVERYTHING CAME TOGETHER”
Helmut L.Customer since 2024
“Excellent professional customer service...”
Linda C.Customer since 2017
“The staff is professional and friendly and quick to help you with your insurance needs. They are a pleasure to deal with. Would recommend them to my friends and family. ”
Rebecca S.Customer since 2024
“I chose this rating because your scale doesn't go any higher. If it did, I would give you that! I am 74 years old, have been a car nut since I was a kid and never felt I was better attended to by an insurance company than by Jennifer Corson and RDU. Thank you, thank you, thank you.!”
John F.Customer since 2022
“Jennifer is the best: thorough knowledge on insurance policies, recommends the best match, great at customer service, responds quickly to emails and calls. She gets an A+ on everything. ”
Donna R.Customer since 2023
“Always done a great job for me and have been my agent for years. ”
Kyle O.Customer since 2017
“Always a phone call away if we need anything. Without asking for it, they have found us more affordable insurance in the past. Highly recommend!”
Sara H.Customer since 2014
“Always ready to help”
Gregory S.Customer since 2015
“Amy!! She’s great. She’s always very helpful and quick to respond when I have questions about anything!”
Mark T.Customer since 2015
“I've been recommending RDU Insurance to friends and co-workers for many years, and don't anticipate changing that. They are a quality insurance company who I feel always has my back.”
Rhonda H.Customer since 2015
“Emmalea Hicks is personable, professional and was most helpful helping me to solve my problems. I appreciate all her efforts.”
Ben Nita M.Customer since 2013
“I have had a good experience with Cameron and think the rates I’m paying are fair and reasonable”
Donna F.Customer since 2023
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Michelle R.Customer since 2018
“Great Customer Service”
Aaron B.Customer since 2020
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Scott H.Customer since 2018
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Harvey B.Customer since 2019
“Your people are awesome.”
John B.Customer since 2015
“Easy to work with and found the best insurance rates. Thanks!”
Karen D.Customer since 2021
“Easy to work with.”
Vivian C.Customer since 2022
“Amy Timmons has been very helpful at answering all of our questions and always responds in a timely manor with her friendly and outgoing personality. We appreciate all of Amy's help as running a business can be very stressful and it is nice to never have to worry about our insurance. Thank you Amy! Summey's Pump & Dump, LLC”
Harold S.Customer since 2022
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